Best Brokers For Customer Service
The best brokers for customer service combine competitive trading conditions with helpful and responsive support, putting the clients first.
Read our full guide to learn why selecting one of the best brokers for customer service is important and how to compare the options. We have also compiled a list of our top broker recommendations below.
Top Brokers For Customer Service
These 6 brokers offer the fastest and most reliable customer support based on our tests:
Here is a short summary of why we think each broker belongs in this top list:
- Videforex - Launched in 2017, Videforex offers access to stock, index, crypto, forex and commodities markets via binary options and CFDs. The proprietary platform, mobile app and integrated copy trading are user-friendly and will suit new and casual traders, and the market analysis tools and trading contests provide good ways to improve your trading skills.
- FOREX.com - Founded in 1999, FOREX.com is now part of StoneX, a financial services organization serving over one million customers worldwide. Regulated in the US, UK, EU, Australia and beyond, the broker offers thousands of markets, not just forex, and provides excellent pricing on cutting-edge platforms.
- RedMars - Launched in 2020, Cyprus-based RedMars offers competitive spreads on more than 300 instruments and leverage up to 1:500. Three accounts are available - Standard, Pro and VIP - serving a range of budgets and experience levels, with a fast and fully digital account opening process.
- RaceOption - RaceOption is a binary options broker operating from the Marshall Islands. With over 1,500 clients, the broker aims to offer fast funding, low fees and a secure trading environment. Traders can access over 100 binary options and CFDs, plus copy trading and weekly prizes.
- Nexo - Nexo is a centralized crypto exchange founded in 2018 in Bulgaria and today operates across some 200 jurisdictions from its base in Switzerland. It provides services including spot trading, futures trading, peer-to-peer loans, cold wallet storage and fiat-on ramps to buy crypto tokens. The crypto firm is registered with some respected financial authorities, such as the ASIC, and offers some fairly unique additional services including a credit card.
- Dukascopy - Established in 2004, Dukascopy Bank SA is a Swiss online bank and brokerage providing short-term trading opportunities on 1,200+ instruments, including binaries. A choice of accounts (JForex, MT4/5, Binary Options) and sophisticated platforms (JForex, MT4/MT5) deliver powerful tools and market data for active traders.
Videforex
"Videforex will serve traders looking for a no-frills, easy-to-use platform to speculate on the direction of popular financial markets through binaries. With a sign-up process that takes a matter of minutes and a web-accessible platform, getting started is a breeze. "
Videforex Quick Facts
| Bonus Offer | 20% to 200% Deposit Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | Binary Options, CFDs, Forex, Indices, Commodities, Crypto |
| Platforms | TradingView |
| Minimum Deposit | $250 |
| Minimum Trade | $0.01 |
| Leverage | 1:500 |
| Account Currencies | USD, EUR, GBP, AUD, RUB |
Pros
- Videforex is one of the few brokers with 24/7 multilingual video support, providing comprehensive assistance for active traders.
- Traders can earn up to 98% payouts on 100+ assets with the broker’s binary options, bringing it in line with competitors like IQCent.
- Videforex regularly runs trading contests, offering practice opportunities and cash prizes to beginners and experienced traders, with position sizes from just ¢0.01.
Cons
- The absence of any educational tools is a serious drawback for newer traders who can find blogs, videos and live trading sessions at category leaders.
- The client terminal needs improvements based on our latest tests, sporting sometimes slow and unresponsive widgets which could dampen the experience for day traders.
- Videforex lacks authorization from a trusted regulator, meaning traders may receive little to zero safeguards like segregated client accounts.
FOREX.com
"FOREX.com remains a best-in-class brokerage for active forex traders of all experience levels, with over 80 currency pairs, tight spreads from 0.0 pips and low commissions. The powerful charting platforms collectively offer over 100 technical indicators, as well as extensive research tools."
Christian Harris, Reviewer
FOREX.com Quick Facts
| Bonus Offer | Active Trader Program With A 15% Reduction In Costs |
|---|---|
| Demo Account | Yes |
| Instruments | Forex, Stocks, Futures, Futures Options |
| Regulator | NFA, CFTC |
| Platforms | MT4, MT5, TradingView, eSignal, AutoChartist, TradingCentral |
| Minimum Deposit | $100 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:50 |
| Account Currencies | USD, EUR, GBP, CAD, AUD, JPY, CHF, PLN |
Pros
- There’s a wealth of educational resources including tutorials, webinars, and a stacked YouTube channel to help you get educated in the financial markets.
- FOREX.com offers industry-leading forex pricing starting from 0.0 pips, alongside competitive cashback rebates of up to 15% for serious day traders.
- With over 20 years of experience, excellent regulatory oversight, and multiple accolades including runner-up in our 'Best Forex Broker' awards, FOREX.com boasts a global reputation as a trusted brokerage.
Cons
- Funding options are limited compared to leading alternatives like IC Markets and don’t include many popular e-wallets, notably UnionPay and POLi.
- FOREX.com's MT4 platform offers approximately 600 instruments, significantly fewer than the over 5,500 available on its non-MetaTrader platforms.
- There’s no negative balance protection for US clients, so you may find yourself owing more money than your initial deposit into your account.
RedMars
"RedMars is the best fit for experienced day traders familiar with the MetaTrader 5 platform and based in the EU, where the broker is authorized by the CySEC. However, the threadbare education and research tools make it unsuitable for beginners."
RedMars Quick Facts
| Demo Account | Yes |
|---|---|
| Instruments | CFDs, Forex, Stocks, Indices, Commodities, Cryptos |
| Regulator | CySEC, AFM |
| Platforms | MT5 |
| Minimum Deposit | €250 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:30 (Retail), 1:500 (Pro) |
| Account Currencies | USD, EUR |
Pros
- The broker supports a range of flexible payment methods, including wire transfers, credit cards, e-wallets, and notably cryptocurrencies
- The broker is one of a limited number of firms to offer an account specially designed for VIPs with premium support and invites to exclusive events
- Clients in the EU, in particular, can trade with peace of mind knowing RedMars is authorized by the CySEC with up to €20K compensation available through the ICF in the event of bankruptcy
Cons
- RedMars falls short for newer traders, with little in the way of education, no beginner-friendly platform, a steep minimum deposit, and inadequate support during testing
- With just 300 instruments, RedMars offers a narrow trading environment, particularly compared to category leaders like BlackBull Markets which offers 26,000 assets
- While RedMars' spreads are within industry averages, they don't offer a significant edge over the cheapest day trading brokers we've personally used, notably IC Markets
RaceOption
"RaceOption will appeal to investors looking for a feature-rich binary options trading experience with regular contests, account-based perks, and copy trading. The catch is its unregulated status, with little to zero investor protections available based on our investigations."
RaceOption Quick Facts
| Bonus Offer | 20% - 200% Deposit Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | Binary Options, CFDs |
| Platforms | TradingView |
| Minimum Deposit | $250 |
| Minimum Trade | $0.01 |
| Leverage | 1:500 |
| Account Currencies | USD, EUR, GBP, AUD, RUB |
Pros
- RaceOption is in the less than 1% of brokers that offers video chat, available 24/7 in multiple languages, although the knowledge of agents about trading and regulatory issues needs improvement from our direct experience.
- RaceOption makes account funding a breeze with fee-free and near-instant deposits via bank cards and cryptos, plus guaranteed withdrawals processing within 1 hour.
- Payouts on popular underlying assets like EUR/USD can reach 95%, beating out most alternatives based on our evaluations, and increasing potential returns, while the first 3 trades are risk-free in Silver and Gold accounts.
Cons
- RaceOption is one of the only brokers not to offer a demo account, which when considered alongside the absence of education, makes this broker a poor choice for beginners.
- While still affordable for many retail investors, the $250 minimum deposit raises the entry barrier, especially compared to Deriv and World Forex who are designed for budget traders.
- RaceOption is an unregulated, high-risk broker that doesn’t provide investor compensation or legal recourse options should you run into trading or withdrawal issues.
Nexo
"Nexo gives crypto traders the capability to trade, invest, lend and borrow digital assets in one place, and it’s especially good for its credit functions that pay out very high yields to lenders. However, its fees are relatively high and many day traders will prefer a more tightly regulated crypto broker."
Michael MacKenzie, Reviewer
Nexo Quick Facts
| Bonus Offer | Loyalty scheme with various bonuses, plus referral program and bonus paid to lenders on credit line |
|---|---|
| Demo Account | No |
| Instruments | Cryptos |
| Platforms | Nexo Pro |
| Minimum Deposit | $10 |
| Minimum Trade | $30 |
| Account Currencies | USD, EUR, GBP |
Pros
- Traders benefit from bonuses and incentives including free trading funds paid to lenders and cashback in the form of the exchange’s native Nexo token
- Nexo Pro is a user-friendly proprietary platform that suits day trading strategies with great charting features
- Reputable crypto exchange that has been in business since 2018 and has taken some steps toward regulation
Cons
- Very few educational resources are available, reducing its appeal to beginners who can find more helpful resources at category leaders like eToro
- High deposit and withdrawal fees for cards and e-wallets will price many traders out of the most convenient payment methods
- The range of tokens is extensive compared to most crypto brokers but still much smaller than similar crypto exchanges like Kraken
Dukascopy
"If you’re an experienced trader, Dukascopy provides the tools you need: JForex for algorithmic strategies, competitive spreads from 0.1 pips, leverage up to 1:200, and the peace of mind of using a Swiss-regulated bank and broker."
Dukascopy Quick Facts
| Bonus Offer | 10% Equity Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | CFDs, Forex, Stocks, Indices, Commodities, Crypto, Bonds, Binary Options |
| Regulator | FINMA, JFSA, FCMC |
| Platforms | JForex, MT4, MT5 |
| Minimum Deposit | $100 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:200 |
| Account Currencies | USD, EUR, GBP, CAD, AUD, NZD, JPY, ZAR, TRY, SEK, NOK, DKK, CHF, HKD, SGD, PLN, CZK, AED, SAR, HUF, MXN |
Pros
- The proprietary JForex platform is highly advanced, offering tools for algorithmic trading, extensive charting, and access to deep liquidity for short-term traders.
- Dukascopy offers tight spreads starting from 0.1 pips, leverage up to 1:200 (depending on the jurisdiction), and volume-based commissions that reward high-frequency traders.
- Dukascopy features some of the best research we’ve seen, even a professional TV studio in Geneva covering financial news, market analysis, and daily insights from professionals.
Cons
- Dukascopy's withdrawal fees are higher than most competitors we’ve tested, particularly for bank wire transfers, which may deter traders who require frequent access to their funds.
- While Dukascopy provides some educational resources and 24/7 support, the complexity of its platforms and tools required extensive testing and may overwhelm newer traders.
- Some account types, such as the MT4/MT5 accounts, require a higher minimum deposit of $1,000, which may not be ideal for traders with smaller budgets.
Why Is Customer Service Important?
When people compare brokers, it is easy to look first at factors like how low the fees are, the variety of assets on offer, how easy the trading platforms are to use and the different methods for depositing and withdrawing funds.
These are all key aspects that need to be considered but finding the best brokers for customer service is often overlooked. In reality, customer service is just as important, if not more important than some of these aspects.
If you encounter difficulties while trading, you need to be able to get in contact with customer service quickly and efficiently. A good broker will have contact details clearly defined with a variety of methods for you to get in touch.
Additionally, they should be responsive at all times, many assets continue over the weekend so you need a broker that will respond at any time you should encounter any issues.
A responsive broker leads to a healthier trading experience as you do not have to spend time worrying about your issues being resolved.
Customer Service Scenarios
A good way to understand why finding the best brokers for customer service is important is to look at different potential scenarios:
Consider that you have opened some positions that are running into the weekend. The plan was to close these trades on Saturday and Sunday but, come Saturday morning, you have lost your login details and the password reset email will not come through. You desperately need to get into your account to close these trades or you risk losing your capital.
The broker you have chosen does not offer a weekend hotline and, even though you have opened many tickets online, there is no response. The broker finally responds on Monday and gets you back into your account but it is too late as the optimal window to close the trades has passed, you have lost a significant portion of your account and the broker does not care about your losses.
Let us say that you have tried to withdraw funds from your account. You allowed the 1-2 business days stated on the broker’s website but the funds still have not hit your bank account, even though it has been four days. Upon reaching out to customer support, the agent is rude and does not care about the issue. They request a host of different documents that are very difficult to find and it seems like you may never get your money.
You experience a technical issue while trading. Something is off and you contact customer support to try and resolve the issue. They respond and state that they have forwarded it to the specialist but they won’t be in the office for a few days, leaving you with open trades on a malfunctioning site for several days.
Each of these scenarios would have had a positive outcome had you chosen one of the best brokers for customer service levels. In the first example, if you had selected a broker with good customer service, they would have responded in a timely fashion on the weekend and got you back into the account in time to close the trades for a profit.
In the second, the customer support team would have responded in a friendly manner and provided a solution to get the funds into your bank without creating hoops for you to jump through.
Finally, in the third, a good customer support team would have worked to solve the issue as soon as possible, ensuring that it does not affect your trading experience any longer than it needs to.
How To Compare The Best Brokers For Customer Service
Contact Methods
The best brokers for customer service will provide several methods that you can use to contact them. These should ideally be a mixture of non-invasive and live conversation methods. Non-invasive tools like email, text messaging and contact forms will give people who may be busy at work the opportunity to respond to messages from customer service at a time that suits them.
Live communication, such as phone calls and live chats, is also very useful. This is particularly useful in situations where the issue is not clearly defined as live conversations make it easy for information and data to be gleaned by customer support, which makes solving the issue simpler.
Language
Another aspect to look out for is the number of supported languages, especially if you are an international client. Ideally, the broker should be able to provide meaningful support to clients in all geographical regions that they operate in. This makes it much easier and less frustrating, you do not want to have the added stress of not understanding most of what is being said.
Experience
The best brokers for customer service should have support teams with impeccable knowledge of their brokerage. If the team knows the ins and outs of the firm, financial markets and services offered, they can easily solve problems whenever you have them.
Available Hours
Some brokers will offer support only on weekdays, while others might cover the weekends or limit their opening hours during a standard working day. 24/7 support is great for clients trading assets and markets that are open on the weekends, such as cryptocurrencies, as you will be able to quickly sort any issues that might result in you losing money.
However, this isn’t the be-all and end-all. If every asset you trade closes over the weekend, such as forex, stocks and ETFs, 24/7 customer support may not garner much more than 24/5.
Pros Of Good Customer Service
These are the key advantages of good customer service:
- Happier trading experience
- Issues can be resolved quickly
- Always on hand should funding issues occur
- Less stress worrying about issues being resolved
- Support offered on the weekend in case of issues
- Support is offered in a variety of languages making communication easy
Final Word
Finding the best brokers for customer service can make the overall trading experience much more pleasant. It is always important to have a support team on hand whenever you encounter issues, no matter how small they are. The best brokers have a positive team who know the brokerage inside and out, available 24/7 to help you. When looking for a broker, check our comparison guide to ensure you make the right choice.
FAQs
What Does 24/5 Support Mean From The Best Brokers For Customer Service?
If a broker states that they offer 24/5 support, this means that the team is available all day and night on weekdays. The support team for this broker will not be contactable on weekends.
What Is The Most Important Factor When Comparing The Best Brokers For Customer Service?
All the different factors are important. If we had to single one out, we would probably consider 24/7 availability to be the most important as you do not want to be caught out on weekends with open trades. However, if you will be trading instruments that are closed on the weekends, responsiveness and experience may be more important.
What Is A Better Support Communication Method, Email Or Phone?
Both have their positives. Email allows you to respond whenever suits you but may take a little longer, whereas phone calls will probably have the issue fixed sooner but you must be present at the time.
What Factors Should I Look Out For When Comparing The Best Brokers For Customer Service?
There are a few things to compare. We believe the most important factors are the team’s experience, responsiveness, availability, contact methods and supported languages.
Is Politeness Of The Support Team Important?
Yes, it is. The support team should be polite and helpful in all situations as it leads to a much happier support experience. If you are having issues that could cost you money, you do not want to be dealing with rude support staff.